Why disable the battery optimization?
Battery Optimization can inadvertently suppress notifications in device, including Evertel notifications.
If you are not actively in the app, at the time the notifications are meant to be pushed to you- the device will prioritize active apps to save your battery power. This may cause the OS of your device to override any Urgent Message notifications, as well.
To ensure this is mitigated, please follow the below steps for your respective device:
- Open “Settings.”
- Scroll down and tap “Battery.”
- If Low Power Mode is enabled, move the slider to the left to turn it off. The image below has the slider turned to the right, which means low power mode is enabled.
Disable Power Save Mode From the Control Center
1. Access the Control Center. If you have an iPhone X or later, you can do this by swiping down from the right-hand corner of the screen. For older models, swipe up from the bottom.
2. If Low Power Mode is enabled, the battery icon will be highlighted (image below). Tap on it to turn off lower power mode. Please note, Low Power Mode may not be a default icon in the Control Center. To add it to the Control Center, first, go to “Settings” then “Control Center” and “Customize Controls.” Tap “Low Power Mode” to add it to the Control Center.