Improving Communication During Mass Shooting Events

3 min read
The Walmart Supercenter where the shooting took place

Background: On August 3rd, 2019, a gunman shot and killed 22 people and left at least two dozen more injured at a Walmart in El Paso, Texas. In addition to first responders who arrived 6 minutes after receiving the 9-1-1 call, 12 to 15 different agencies responded to the attack including the El Paso Police Department, paramedics, FBI, and the Texas Rangers. The FBI is investigating the shooting as domestic terrorism and a possible hate crime. 

Officials have described the shooting as one of the deadliest attacks on Latinos. The suspect, Patrick Crusius, a 21-year-old from Allen, Texas, was arrested shortly after the shooting and charged with capital murder. The police who investigated the crime believe that a manifesto with anti-immigrant and white nationalist themes was written by Crusius and posted to a message board shortly before the attack. 

The Challenge

  • Each of the responding agencies had vital information regarding the shooting that needed to be communicated quickly between everyone at the scene and the El Paso Police Department, who was in charge of the case. However, the lack of an effective interagency communication tool made this impossible. 
  • Due to the lack of such a communication tool, respondents resorted to sharing information on insecure, third-party services including text messages, social media, and email.
  • Once the scene was secure and the investigation began, the U.S. Attorney General began collecting any and all information that was shared by the agencies during their response. Because much of this information was shared on third-party services, the Attorney General was forced to issue subpoenas to collect the data, complicating and delaying the investigation by several months.

The Solution: 

  • First responders and all critical interagency employees that respond to mass shooting events need the ability to share vital information instantly over a Federal and State compliant secure platform. Evertel is that platform. Evertel is an easy solution for instant, private between first responders, police departments and other government agencies. Agencies can send messages within seconds to targeted teams or every employee in the agency. 
  • Unlike text messaging, social media or email, where data can be deleted or seen by prying eyes, Evertel doesn’t delete data and keeps your information private. In fact, agencies utilizing Evertel own their data. The data is guarded with military-grade encryption to ensure it’s safe, private and compliant with FOIA, CJIS and HIPAA requirements.
  • Because all agency communications happen through Evertel, it’s simple to perform audits of all communications and gather all the information related to the case. These processes, which may have taken months to complete without Evertel, can be finished in a matter of hours or days. 

The Results: 

  • By implementing Evertel’s services, first responders and agencies would have been able to share information on the El Paso Walmart shooting case instantly, quickening their initial response and the following investigation.
  • First responders would be able to update the suspects’ location and details about the attack instantly with their partners, eliminating confusion and the need for insecure third-party communication tools.
  • The information-gathering stage of U.S. Attorney General’s investigation could have been completed much faster, without the need to subpoena third-party companies to collect data shared during the investigation.

Contact Evertel today and be ready for ANY crisis, disaster, emergency, or critical incident!

We provide free staff training and implementation assist through every stage of implementation.

Don’t let a few dollars per user, per month stop you from advancing technology the same day you start using Evertel!

Was this article helpful?

Sign up for our newsletter

Get the latest articles on all things public safety delivered straight to your inbox!

Don't miss out!

Get the latest public safety articles delivered straight to your inbox!

Let's improve public safety together!